Optimal scheduling of proactive service with customer deterioration and improvement
Year of publication: |
2022
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Authors: | Hu, Yue ; Chan, Carri W. ; Dong, Jing |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md. : INFORMS, ISSN 1526-5501, ZDB-ID 2023019-9. - Vol. 68.2022, 4, p. 2533-2578
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Subject: | equilibrium | multiclass queue | optimal control | proactive service | transient analysis | Warteschlangentheorie | Queueing theory | Scheduling-Verfahren | Scheduling problem | Dienstleistungsqualität | Service quality |
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