Optimale Echtzeit-Personaleinsatzplanung für Inbound Call Center durch Approximation von Warteschlangenkennzahlen mit künstlichen neuronalen Netzen
Frank Köller
| Year of publication: |
2008
|
|---|---|
| Publisher: |
Aachen : Shaker |
| Subject: | Callcenter | Call centre | Personaleinsatzplanung | Crew scheduling | Warteschlangentheorie | Queueing theory | Neuronale Netze | Neural networks | Deutschland | Germany | Personaleinsatz | Neuronales Netz |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XII, 342 S. graph. Darst |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Thesis |
| Language: | German |
| Thesis: | Zugl.: Hannover, Univ., Diss., 2007 |
| ISBN: | 978-3-8322-7337-8 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003733141