Optimally scheduling heterogeneous impatient customers
Year of publication: |
2023
|
---|---|
Authors: | Bassamboo, Achal ; Randhawa, Ramandeep ; Wu, Chenguang Allen |
Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Informs, ISSN 1526-5498, ZDB-ID 2023273-1. - Vol. 25.2023, 3, p. 1066-1080
|
Subject: | call center management | queueing theory | service operations | stochastic methods | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Stochastischer Prozess | Stochastic process | Scheduling-Verfahren | Scheduling problem | Operations Research | Operations research |
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