Optimising IT outsourcing services by managing the balance between standardisation and customisation : a providers' perspective
João Correia dos Santos, Miguel Mira da Silva
| Year of publication: |
2021
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|---|---|
| Authors: | Santos, João Correia dos ; Silva, Miguel Mira da |
| Published in: |
International journal of business information systems : IJBIS. - [Olney, Bucks.] : Inderscience Enterprises, ISSN 1746-0980, ZDB-ID 2436031-4. - Vol. 37.2021, 1, p. 78-105
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| Subject: | IT outsourcing | optimisation | service science | DEA | data envelopment analysis | standardisation | customisation | client satisfaction | Outsourcing | Data-Envelopment-Analyse | Data envelopment analysis | Standardisierung | Standardization | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | IT-Dienstleister | IT service provider | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIS.2021.115070 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012596450