Optimizing service encounters through mascot-like robot with a politeness strategy
Huixian Zhang, Mengmeng Song
| Year of publication: |
2024
|
|---|---|
| Authors: | Zhang, Huixian ; Song, Mengmeng |
| Subject: | Mascot | Mind perception | Politeness strategy | Sense of power | Service robots | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Strategisches Management | Strategic management |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103864 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015100919