Orchestrating firm-specific resource integration to achieve customer service performance : an investigation in the hotel context

Gilang Puspita Rini and Amie Kusumawardhani

Year of publication:	2024
Authors:	Rini, Gilang Puspita ; Kusumawardhani, Amie
Subject:	Customer service performance \| Customer orientation \| Hotel performance \| Hospitality \| Resource advantage theory of competition \| Hotellerie \| Hotel industry \| Kundenservice \| Customer service \| Dienstleistungsqualität \| Service quality \| Beziehungsmarketing \| Relationship marketing \| Performance-Messung \| Performance measurement \| Unternehmenserfolg \| Firm performance \| Ressourcenorientierter Ansatz \| Resource-based view \| Wettbewerbsvorteil \| Competitive advantage \| Gastgewerbe \| Hospitality industry \| Kundenzufriedenheit \| Customer satisfaction \| Krankenhaus \| Hospital

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/IJIS-07-2022-0118 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014538745

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