Organizational image's partial mediation role between quality and users' satisfaction
Nélia Faria and Luís Mendes
| Year of publication: |
2013
|
|---|---|
| Authors: | Faria, Nélia ; Mendes, Luís Antonio F. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 33.2013, 13/14, p. 1275-1293
|
| Subject: | service quality | organizational image | user satisfaction | structural equation modelling | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Qualitätsmanagement | Quality management | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010205322