Others service experiences : emotions, perceived justice, and behavior
Anna Mattila; Lydia Hanks; Chenya Wang
| Year of publication: |
2014
|
|---|---|
| Authors: | Mattila, Anna ; Hanks, Lydia ; Wang, Chenya |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 48.2014, 3/4, p. 552-571
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| Subject: | Service recovery | Deontic justice | Information processing | Justice theory | Gerechtigkeit | Justice | Emotion | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Verhalten in Organisationen | Organizational behaviour | Rawls-Gerechtigkeitstheorie | Rawls's theory of justice | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010371632