Outsourcing frontline functions and implications on customer-oriented behaviors : a case of a telecommunications company and its partners in South Korea
Chanhoo Song, Sunhee Lee and Euehun Lee
| Year of publication: |
March 2013
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|---|---|
| Authors: | Song, Chanhoo ; Lee, Sunhee ; Lee, Euehun |
| Published in: |
Journal of management & organization : JMO. - Cambridge : Cambridge Univ. Press, ISSN 1839-3527, ZDB-ID 2375897-1. - Vol. 19.2013, 2, p. 210-223
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| Subject: | customer-oriented behaviors | outsourcing | frontline workers | supervisor | training | telecommunications industry | Outsourcing | Südkorea | South Korea | Telekommunikationssektor | Telecommunications industry | Telekommunikation | Telecommunications | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1017/jmo.2013.13 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011903960