Overcoming the service paradox by leveraging organizational design and cultural factors : a combined configuration and contingency approach
Kaining Yan, T.C. Edwin Cheng, Gang Li, and Zelong Wei
| Year of publication: |
2021
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| Authors: | Yan, Kaining ; Cheng, T. C. E. ; Li, Gang ; Wei, Zelong |
| Published in: |
IEEE transactions on engineering management : EM. - New York, NY : IEEE, ISSN 0018-9391, ZDB-ID 160438-7. - Vol. 68.2021, 2, p. 498-512
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| Subject: | Cultural factor | firm performance | organizational design factors | servitization | service paradox | Kontingenztheorie | Contingency theory | Organisationsstruktur | Organizational structure | Unternehmenskultur | Corporate culture | Unternehmenserfolg | Firm performance | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1109/TEM.2019.2911105 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012542804