Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Year of publication: |
2023
|
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Authors: | Han, Bing ; Deng, Xun ; Fan, Hua |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 3, p. 441-458
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Subject: | anthropomorphism | consumer mindset | human-robot interaction | perceived psychological closeness | service robot | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Künstliche Intelligenz | Artificial intelligence |
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