Past, present and future of contact centers : a literature review
Year of publication: |
2017
|
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Authors: | Saberi, Morteza ; Hussain, Omar Khadeer ; Chang, Elizabeth |
Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 23.2017, 3, p. 574-597
|
Subject: | Decision making | Customer service | Customer service management | Customer information | Database management | Beziehungsmarketing | Relationship marketing | Kundenservice | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry |
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