Patient satisfaction in hospital emergency services : a perspective from Portugal
Daniel Ferreira Polónia, Ana Alexandra da Costa Dias, Rui Diogo Soares dos Santos
| Year of publication: |
2020
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|---|---|
| Authors: | Polónia, Daniel Ferreira ; Dias, Ana Alexandra da Costa ; Santos, Rui Diogo Soares dos |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 31.2020, 3, p. 349-368
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| Subject: | service quality management | hospital emergency services | patient satisfaction | patient loyalty | healthcare services | Portugal | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2020.110935 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012516301