Pattern analysis of data for control system diagnosis
The accounts of a large retailer showed statistical evidence that shrinkage (stock loss) was being measured with serious error. As a result, profit itself in many departments was seriously in error. These errors tended to wash out over large areas of the business, but at local level, serious mistakes could be made in commercial decisions, motivation, discipline and firing. Pattern analysis revealed a set of errors that occur only one per million transactions.
Year of publication: |
1997
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Authors: | Howell, Sydney ; Lehocky, Milan |
Published in: |
European Management Journal. - Elsevier, ISSN 0263-2373. - Vol. 15.1997, 2, p. 167-173
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Publisher: |
Elsevier |
Saved in:
Online Resource
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