Perceived customer value and willingness to pay : strategies for improving and sustaining water service quality
Abdullah Murrar and Veronica Paz, Madan Batra and David Yerger
| Year of publication: |
2025
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|---|---|
| Authors: | Murrar, Abdullah ; Paz, Veronica ; Batra, Madan ; Yerger, David B. |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 37.2025, 4, p. 977-997
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| Subject: | Customer perceived value | SERVQUAL | Technical service quality | Water service | Willingness to pay | Zahlungsbereitschaftsanalyse | Dienstleistungsqualität | Service quality | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction | Wasserversorgung | Water supply | Wasserwirtschaft | Water industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-07-2023-0218 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015418138