Perceived fairness, emotions, and intention of fast food chain restaurants customers in Indonesia
Year of publication: |
May-August 2018
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Authors: | Budiyanti, Hety ; Patiro, Shine Pintor Siolemba |
Published in: |
Gadjah Mada international journal of business. - Yogyakarta, Indonesia : Faculty of Economics and Business, ISSN 1411-1128, ZDB-ID 2947129-1. - Vol. 20.2018, 2, p. 229-253
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Subject: | behavioral intention | emotions | service fairness | structural equation modeling | Emotion | Gastronomie | Restaurant industry | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour | Strukturgleichungsmodell | Structural equation model | Indonesien | Indonesia | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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Su, LuJun, (2014)
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Su, LuJun, (2013)
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