Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
Jongsik Yu, Jungwoon Seo, Sunghyup Sean Hyun
| Year of publication: |
2021
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|---|---|
| Authors: | Yu, Jongsik ; Seo, Jungwoon ; Hyun, Sunghyup Sean |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 93.2021, p. 1-9
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| Subject: | perceived hygiene attributes | coronavirus disease (COVID-19) | cognitive image | affective image | word of mouth | revisit intention | Coronavirus | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction | Hygiene | Markenimage | Brand image | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kognition | Cognition |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102768 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012435868