Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry
Davoud Nikbin, Ishak Ismail and Malliga Marimuthu; Hamed Armesh
| Year of publication: |
2012
|
|---|---|
| Authors: | Nikbin, Davoud ; Ishak Ismail ; Marimuthu, Malliga ; Armesh, Hamed |
| Published in: |
Management research review. - Bingley : Emerald, ISSN 2040-8269, ZDB-ID 2535152-7. - Vol. 35.2012, 3/4, p. 309-325
|
| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Mobilkommunikation | Mobile communications | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009534148