Perceived service quality and satisfaction of self-service technology : The case of automated teller machines
Year of publication: |
2015
|
---|---|
Authors: | Narteh, Bedman |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 32.2015, 4, p. 361-380
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Ghana | Customer satisfaction | Service quality | Automated teller machine |
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