Perception value of product-service systems : neural effects of service experience and customer knowledge
Meina Zhao, Xuqi Wang
| Year of publication: |
2021
|
|---|---|
| Authors: | Zhao, Meina ; Wang, Xuqi |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 62.2021, p. 1-11
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| Subject: | Consumer knowledge | Perceived value | Product-service system | Service experience | Konsumentenverhalten | Consumer behaviour | Leistungsbündel | Bundling strategy | Kundenwert | Customer value | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Wissensmanagement | Knowledge management | Beziehungsmarketing | Relationship marketing | Wahrnehmung | Perception | Wissen | Knowledge |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102617 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012648874