Performance analysis and optimization of inbound call centers
Raik Stolletz
| Year of publication: |
2003
|
|---|---|
| Authors: | Stolletz, Raik |
| Publisher: |
Berlin : Springer |
| Subject: | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Personaleinsatzplanung | Crew scheduling | Scheduling-Verfahren | Scheduling problem | Kosten-Nutzen-Analyse | Cost-benefit analysis | Theorie | Theory | Leistungsbewertung | Modelltheorie |
| Description of contents: | Table of Contents [external.dandelon.com] ; Description [swbplus.bsz-bw.de] ; Description [zbmath.org] |
| Extent: | X, 219 S. graph. Darst. |
|---|---|
| Series: | Lecture notes in economics and mathematical systems : LNEMS. - Cham : Springer, ISSN 0075-8442, ZDB-ID 121369-6. - Vol. 528 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift |
| Language: | English |
| Thesis: | Zugl.: Clausthal-Zellerfeld, Univ., Diss., 2003 |
| Notes: | Literaturverz. S. [213} - 219 |
| ISBN: | 3-540-00812-8 |
| Classification: | Mathematische Statistik ; Angewandte Mathematik ; Kombinatorik, Graphentheorie ; Methoden und Techniken der Betriebswirtschaft |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001751596