Performance Appraisal Quality, Performance Measures and Job Satisfaction of Universal Bank Employees

This descriptive – correlational study explored the relationship between employee job satisfaction to performance appraisal quality and performance measures. A total of 135 universal bank employees were the respondents of the study from all thirteen universal banks in the City of Tarlac, Philippines. Data were collected through survey questionnaire. The relationships between the variables were tested using Pearson correlation coefficient. Findings of the study showed that universal bank employees have experienced quality performance appraisal. Employees agreed that there is quality on performance appraisal in terms of clarity of performance expectations, level of communication, fairness of appraisal process and trust in supervisor. The study also found out that financial performance measures and non-financial performance measures that include internal operating performance measures, employee-oriented performance measures and customer-oriented performance measures are reported and discussed with the employees at high extent. Overall, universal bank employees are satisfied at work. However, universal bank employees are dissatisfied in operating conditions and procedures. The study concluded that employee job satisfaction is significantly related to performance appraisal quality and to its four indicators. Likewise, employee job satisfaction is significantly related to performance measures and to its four perspectives. The study contributes to human resource management and performance management system