Performance management in healthcare : from key performance indicators to balanced scorecard

Overview -- Performance management strategies -- Meaningful use -- Performance management cycle -- Key performance indicators -- Non-clinical indicators -- Clinical indicators -- Benchmarks -- Reporting -- Behavior change -- Statistics -- Appendix A. Healthcare quality organizations -- Appendix B. AHRQ quality indicators -- Appendix C. AHRQ toolkits -- Appendix D. AHRQ QI toolkit components -- Appendix E. AHRQ quality and disparities report measures -- Appendix F. AHRQ HEDIS measures for physicians -- Appendix G. OASIS-based outcomes measures -- Appendix H. OASIS-based process measures -- Appendix I. NHS England statistics -- Appendix J. Australian NSQHS standards.