Performance measurement approach to show the value for the customer in an industrial service network
Juhani Ukko, Sanna Pekkola, Minna Saunila and Tero Rantala
| Year of publication: |
2015
|
|---|---|
| Authors: | Ukko, Juhani ; Pekkola, Sanna ; Saunila, Minna ; Rantala, Tero |
| Published in: |
International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476-X. - Vol. 16.2015, 2/3, p. 214-229
|
| Subject: | performance measurement system | performance measurement | network | collaboration | service | industrial service | value | customer value | Performance-Messung | Performance measurement | Kundenwert | Customer value | Unternehmensnetzwerk | Business network | Beziehungsmarketing | Relationship marketing | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Leistungsbündel | Bundling strategy |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011317292