Performance measurement as an obstacle to TQM

Describes the results of a survey which shows that there is a gap between managers’ understanding of the importance of using performance measures, and the actual performance measures used. Argues that an inappropriate performance measurement could be a major cause of failure in the implementation of total quality management.

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Year of publication:	1995
Authors:	Sinclair, David ; Zairi, Mohamed
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 7.1995, 2, p. 42-45
Publisher:	MCB UP Ltd
Subject:	Organizational performance \| Employees \| Goals \| Managers \| Performance measurement \| Rewards \| Surveys \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09544789510081117 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033405