Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Year of publication: |
2018
|
---|---|
Authors: | Ayyagari, Madhavi ; Parahoo, Sanjai K. |
Published in: |
International journal of financial services management : IJFSM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1460-6712, ZDB-ID 2193369-8. - Vol. 9.2018, 2, p. 103-118
|
Subject: | channel preferences | retail banking | UAE | United Arab Emirates Banks | ATM | customer satisfaction | face-to-face interaction | tangibles | customer continuity intention | service quality | SERVQUAL | SERVPERF | service technology | SST | service management | motivators | hygiene factors | Dienstleistungsqualität | Service quality | Privatkundengeschäft | Personal banking | Vereinigte Arabische Emirate | United Arab Emirates | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Bankgeschäft | Banking services | Vertriebsweg | Distribution channel |
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