Personality Differences and Computer Related Stress in Business Students

There has been long-term interest in the processes that affect human-computer interaction, particularly those causing stress. Computer related stress has previously been correlated to general stress (Cohen, Kamarack, and Mermelstein 1983) and to somatic complaints (Derogatis et al. 1974). A negative correlation between perceived stress and academic performance has also been documented (Hudiburg and Jones 1991). This study compares computer related stress levels in three business student populations (239 students): juniors who have not begun their major course work, seniors who are MIS majors, and graduate MBA students. Using standard analysis of variance, we found that MIS students experienced a significantly higher number of stressors than the other two groups and a greater average severity of stress than the premajors. Human-computer interaction is suspected to be more stressful for MIS students than other business students because their use of computers is greater and their grades are more heavily weighted toward computer work. This study further considers the various personality types/learning styles of these students and investigates how they might be accommodated to minimize anxiety. The Myers-Briggs Type Indicator (MBTI) test and a computer assignment preference test were administered to the 239 students. Recommendations for different learner types, in terms of environment variables and computer assignment characteristics, were made.