Pooling agents for customer-intensive services
Zhongbin Wang, Luyi Yang, Shiliang Cui, Sezer Ülkü, Yong-Pin Zhou
| Year of publication: |
2023
|
|---|---|
| Authors: | Wang, Zhongbin ; Yang, Luyi ; Cui, Shiliang ; Ülkü, Sezer ; Zhou, Yong-Pin |
| Published in: |
Operations research. - Linthicum, Md. : INFORMS, ISSN 1526-5463, ZDB-ID 2019440-7. - Vol. 71.2023, 3, p. 860-875
|
| Subject: | Special Issue on Behavioral Queueing Science | agent payoff | customer satisfaction | pay-for-performance | pooling | quality-speed tradeoff | strategic server | Kundenzufriedenheit | Customer satisfaction | Warteschlangentheorie | Queueing theory | Agentenbasierte Modellierung | Agent-based modeling | Dienstleistungsqualität | Service quality | Prinzipal-Agent-Theorie | Agency theory | Operations Research | Operations research |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/opre.2022.2259 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014309087