Port service quality (PSQ) and customer satisfaction : an exploratory study of container ports in Vietnam
Tien Minh Phan, Vinh V. Thai, Thao Phuong Vu
| Year of publication: |
2021
|
|---|---|
| Authors: | Tien Minh Phan ; Vinh Van Thai ; Thao Phuong Vu |
| Published in: |
Maritime business review. - Bingley : Emerald Publishing, ISSN 2397-3757, ZDB-ID 2912394-X. - Vol. 6.2021, 1, p. 72-94
|
| Subject: | Container port | Customer satisfaction | Port service quality | Vietnam | Containerterminal | Container terminal | Kundenzufriedenheit | Hafen | Port | Dienstleistungsqualität | Service quality | Viet Nam | Hafenwirtschaft | Port management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MABR-01-2020-0003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012518668