Predicitve Dialing for Outbound Telephone Call Centers - International Telesystems, now part of EIS International, uses predictive dialing to determine when computer-directed outbound telephone dialing systems should dial to keep operators busier and to reduce abandoned calls
|Year of Publication:||
|Contributors:||Samuelson, Douglas A.|
|Type of Publication:||Article|
|Title record from database:|| OLC-SSG Economic Sciences|
|Availability:||More access options|
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