Predicitve Dialing for Outbound Telephone Call Centers - International Telesystems, now part of EIS International, uses predictive dialing to determine when computer-directed outbound telephone dialing systems should dial to keep operators busier and to reduce abandoned calls
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|Authors:||Samuelson, Douglas A.|
Interfaces : the INFORMS journal on the practice of operations research. - Linthicum, Md : INFORMS, ISSN 0092-2102, ZDB-ID 1207854. - Vol. 29.1999, 5, p. 66-81
Hubbard, Douglas, (2009)
Samuelson, Douglas A., (2006)
It's Cool, But Is It Worthwhile? Overwhelmed by information and a continuous diet of meetings, a federal agency turns to information technology. But does it help? Measuring the benefits of technological upgrades.
Samuelson, Douglas A., (1997)
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