Prediction and analysis of customer complaints using machine learning techniques
Ghadah Alarifi, Mst Farjana Rahman, Md Shamim Hossain
| Year of publication: |
2023
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|---|---|
| Authors: | Alarifi, Ghadah ; Rahman, Mst Farjana ; Hossain, Md Shamim |
| Published in: |
International journal of e-business research : IJEBR ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1548-114X, ZDB-ID 2400957-X. - Vol. 19.2023, 1, p. 1-25
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| Subject: | Customers' Complaints | Customer Complaints Analysis | Logistic Regression | Machine Learning | Prediction | Support Vector Machine | Künstliche Intelligenz | Artificial intelligence | Beschwerdemanagement | Complaint management | Prognoseverfahren | Forecasting model | Mustererkennung | Pattern recognition | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Regressionsanalyse | Regression analysis |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJEBR.319716 [DOI] hdl:11159/654577 [Handle] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015051113