Predisposing customers to be more satisfied by inducing empathy in them
Cassandra Davis, Li Jiang, Patti Williams, Aimee Drolet, and Brian J. Gibbs
| Year of publication: |
August 2017
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|---|---|
| Authors: | Davis, Cassandra ; Jiang, Li ; Williams, Patti ; Drolet, Aimee Leigh ; Gibbs, Brian J. |
| Published in: |
Cornell hospitality quarterly : CQ. - Thousand Oaks, Calif. : Sage, ISSN 1938-9655, ZDB-ID 2410284-2. - Vol. 58.2017, 3, p. 229-239
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| Subject: | empathy | satisfaction | services | Emotion | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965517704373 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011736838