//-->
DMA Customer Acquisition Barometer 2014
Jain, Yashraj, (2014)
Optimierung der Kundenbindung bei landwirtschaftlichen Direktvermarktern in NRW
Hensche, Hans-Ulrich, (2007)
Effective customer selection for marketing campaigns based on net scores
Michel, René, (2017)
Role of knowledge management and analytical CRM in business: data mining based framework
Ranjan, Jayanthi, (2011)
Distinguishing operational customer relationship management and analytic customer relationship management – an organisational perspective
Ranjan, Jayanthi, (2008)
Information security-enabled business process architecture for mobile CRM : the role of technology, planning, training and process
Ranjan, Jayanthi, (2010)