Prioritizing and Ranking Critical Success Factors for ERP Adoption in SMEs

The Enterprise Resource Planning (ERP) Adoption by Small and Medium Enterprises (SMEs) has invoked immense interest in the research community. Though ERP is believed as a key technology enabler and an effective management tool for organizations, the SMEs are faced with cost, resource and time limitations to adopt ERP into their business. Hence it is important to identify certain critical success factors that could be referred by SMEs to gain confidence in adopting ERP. The existing literature was explored and thirty Critical Success Factors (CSFs were identified for SMEs. The ERP adoption journey involves five sequential decision stages/phases namely planning, acquisition, implementation, usage and percolation and extension. We propose a framework to prioritize and rank CSFs using analytical hierarchy process (AHP) one of the widely accepted multi-criteria decision making method (MCDM)