Problematic customer behaviours and their triggers : the perspective of restaurant employees
Yakup Kemal Özekici and Kurban Ünlüönen
| Year of publication: |
2022
|
|---|---|
| Authors: | Özekici, Yakup Kemal ; Ünlüönen, Kurban |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 5.2022, 3, p. 663-686
|
| Subject: | Deviant behaviour | Fishbone diagram | Incivility | Problematic customer behaviour | Restaurants | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-12-2020-0244 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013272830