Process improvement in the banking sector

Zsofia Kovacs (K&H Bank Zrt, Budapest, Hungary)

Year of publication:	2015
Authors:	Kovacs, Zsofia
Published in:	Journal of securities operations & custody. - London : Stewart, ISSN 1753-1802, ZDB-ID 2419620-4. - Vol. 8.2015/2016, 1, p. 56-64
Subject:	Six sigma \| operational excellence framework \| lean toolkit \| process management and improvement \| performance management \| cost saving \| customer experience \| Qualitätsmanagement \| Quality management \| Prozessmanagement \| Business process management \| Performance-Management \| Performance management \| Lean Management \| Lean management \| Lean Production \| Lean production \| Kundenzufriedenheit \| Customer satisfaction \| Beziehungsmarketing \| Relationship marketing \| Performance-Messung \| Performance measurement

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Source:	ECONIS - Online Catalogue of the ZBW

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