Process management for the Extended Enterprise : organizational and ICT networks ; with 26 tables

Process management, with its basic concepts of internal customer and process ownership, is becoming one of firms'most important competitive weaponsand can determine a strategic change in making business (business process reengineering). The related information flows are much more extended than the traditional firms' boundaries, creating networks with other business units, selected suppliers and clients, institutions, etc. These organizational networks (internal and external) utilize the great potentiality offered by web technologies (internet, intranetand extranet) in order to put in practice knowledge management for business, also for firms operating on traditional industries. This book explores innovative themes which will be the business paths for many firms in the next future. It deploys studies and experience made in several major companies, and in particular in Snaidero Group, the European leading company in the kitchen sector, with contributions of leading ICT (informationand communication technologies) companies. TOC:Principles and Methods: Fundamentals of Process Management and Business Process Reengineering.- Methodology for Process Management Design and Implementation.- Leadership for Change.- Process Management and Team Working.- Knowledge Management in Enterprise Networks. The Project and the Processes: The Business Process Reengineering Project -A Successful Application Case.- The Business Development Processes.- The Supply Chain Processes.- The Sales and Service Processes.- The Directive and Support Processe. From Processes to the Extended Enterprise: The Knowledge-Extended Enterprise- A New Business Model.- The Web-Based Collaborative Platform: Implementation Steps, Instruments and Architecture.- The Management Intelligence Methodology - From the Reengineering of Processes and Performances to the Development of Knowledge Management.- The Work Place of the Extended Enterprise: Aspects of Ergonomy, Surfing and Utilization of Web Technologies.- The Extended Supply Chain.- An Internet Document Presentation Solution.- Infrastructure and Web-Based Business Applications for Extended Supply Chain