Process quality matters : investigating the inherent characteristics of quality and performance in digital, physical and omnichannel services
Fabian Walke and Till J. Winkler
| Year of publication: |
2024
|
|---|---|
| Authors: | Walke, Fabian ; Winkler, Till J. |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 16.2024, 5, p. 1-15
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| Subject: | Digital service | KPIs | Omni-channel | Service quality | TIHPS framework | Traditional service | Dienstleistungsqualität | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Digitalisierung | Digitization | Multikanalvertrieb | Multichannel strategy | Produktqualität | Product quality | Digitale Güter | Digital goods |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-06-2023-0077 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417297