Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
| Year of publication: |
2009
|
|---|---|
| Authors: | Burdett, R. L. ; Kozan, E. |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 20738857. - Vol. 32.2009, 1, p. 109-135
|