Psychological contract violation and customer intention to reuse online retailers : exploring mediating and moderating mechanisms
Neeru Malhotra, Sunil Sahadev, Keyoor Purani
| Year of publication: |
June 2017
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|---|---|
| Authors: | Malhotra, Neeru ; Sahadev, Sunil ; Purani, Keyoor |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 75.2017, p. 17-28
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| Subject: | Psychological contract violation (PCV) | Trust | Customer satisfaction | Structural assurance | Intention to reuse | Online retailing | Online-Handel | Implizite Kontrakte | Implicit contracts | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Vertrauen | Confidence | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.01.013 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011699753