Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Year of publication: |
November-December 2015
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Authors: | Magno, Francesca ; Cassia, Fabio |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 11/12, p. 1161-1172
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Subject: | total quality management | co-creation | service-dominant logic | citizen orientation | citizen participation | public service quality | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Öffentliche Dienstleistung | Public services | Bürgerbeteiligung | Public participation | Lernende Organisation | Learning organization | Kundenintegration | Customer integration | Service-Dominant Logic | Service-dominant logic | Öffentliche Verwaltung | Public administration | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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