Public service quality and customer satisfaction : exploring the attributes of service quality in the public sector
Year of publication: |
2009
|
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Authors: | Rhee, Seung-kyu ; Rha, June-young |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 11/12, p. 1491-1512
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Subject: | Dienstleistungsqualität | Service quality | Öffentlicher Sektor | Public sector | Kundenzufriedenheit | Customer satisfaction | B-to-B-Marketing | Business-to-business marketing |
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