Purchase intentions in a chatbot environment : an examination of the effects of customer experience

Sergio Martínez Puertas, María Dolores Illescas Manzano, Cristina Segovia López, Paulo Ribeiro-Cardoso

Year of publication:	2024
Authors:	Puertas, Sergio Martínez ; Manzano, María Dolores Illescas ; López, Cristina Segovia ; Cardoso, Paulo Ribeiro
Subject:	artificial intelligence tools \| chatbot \| customer experience \| purchase intention \| uses and gratifications theory \| usage frequency \| Konsumentenverhalten \| Consumer behaviour \| Künstliche Intelligenz \| Artificial intelligence \| Beziehungsmarketing \| Relationship marketing \| Kundenzufriedenheit \| Customer satisfaction

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.24136/oc.2914 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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