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Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold, (1997)
Leadership for Quality 4.0 : development and validation of a multidimensional measure
Zheng, Kaixin, (2024)
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon, (2017)
Viewing library metrics from different perspectives : inputs, outputs, and outcomes
Dugan, Robert E., (2009)
Influence of funding on advances in librarianship
Nitecki, Danuta A., (2008)
Advances in librarianship
Nitecki, Danuta A., (2004)