Quality Characteristics and Metrics related to M-Learning Process

The educational process is a complex service which involves a producer and a consumer. Its complexity increases when mobile platforms are used due their diversity and particularities. In order to have a high quality educational process when using mobile technologies, a continuous quality management process needs to take place at several levels. The levels where the quality management process has to be implemented are: the mobile learning application developer, the mobile learning content provider and the organization that uses mobile learning services (customer). This paper presents a number of factors that influence the quality of digital content and applications software running on mobile devices. Quality management is based on the quality characteristics that need to be identified and quantified. Quality metrics and indicators for mobile learning process were developed. The metrics and indicators have to be integrated in a system in order to assure a high quality management system for mobile learning process. Quality related costs are higher due to mobile learning system complexity.