Quality-driven profitability analysis in service operations
Jaehun Park, Byung Kwon Lee and Sungmook Lim
| Year of publication: |
2021
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|---|---|
| Authors: | Park, Jaehun ; Lee, Byung Kwon ; Lim, Sungmook |
| Published in: |
Journal of the Operational Research Society. - London : Taylor and Francis, ISSN 1476-9360, ZDB-ID 2007775-0. - Vol. 72.2021, 7, p. 1578-1590
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| Subject: | data envelopment analysis | profit generation | Service operations | service quality provision | two-stage network structure | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Rentabilität | Profitability | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry | Performance-Messung | Performance measurement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/01605682.2020.1740624 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012609211