Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Heesup Han, Bee-Lia Chua, Sanghyeop Lee and Bonhak Koo
| Year of publication: |
2021
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|---|---|
| Authors: | Han, Heesup ; Chua, Bee-Lia ; Lee, Sanghyeop ; Koo, Bonhak |
| Subject: | Airline service | brand loyalty | emotion value | in-flight physical environments | price value | quality value | relationship quality | social value | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Emotion | Soziale Werte | Social values | Konsumentenverhalten | Consumer behaviour | Fluggesellschaft | Airline | Kundenwert | Customer value | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2021.1887054 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012497705