Quality in Public Management: The Customer Perspective

This article presents reflections on the transposition of the private-sector concept of Total Quality Management (TQM) to the public sector.

Year of publication:	2000
Authors:	Schedler, Kuno ; Felix, Jürg
Published in:	Universität St. Gallen - IDT-HSG - Publikationen International Public Management Journal ; 3 (2000), S. 125 - 143
Publisher:	Institut für Öffentliche Dienstleistungen und Tourismus <Sankt Gallen>
Subject:	Kundenorientierung \| Verwaltungsreform \| Bürgernahe Verwaltung \| Qualitätsmanagement

Extent:	73728 bytes 17 p. application/pdf
Type of publication:	Article
Language:	English
Classification:	Public Management. Non-profit organisations ; Individual Articles ; No country specification
Source:	USB Cologne (business full texts)

Persistent link: https://www.econbiz.de/10005845145