Quality information systems and quality management : a reference model and associated measures for empirical research

Develops the theory on the role of information systems within quality management. Proposes a reference model for the study of quality information systems within quality management. The model includes three dimensions: quality management practices, quality information systems (distinguishing between information flows and information technologies) and quality performance. Proposes associated measures. Measures validity, and tests reliability on a sample of 34 manufacturing plants, with more than 100 employees, in the electronics, machinery and auto‐supplier industries. Also tests construct validity and internal consistency of model dimensions. The results show that the measures are valid and reliable and the model dimensions are valid constructs with a good internal consistency. The model proposed and the associated measures can therefore be used to study the relationships between quality management practices, quality information systems and quality performance.