Quality management practices in Indian service firms
Year of publication: |
2005
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Authors: | Banerji, Kunal ; Gundersen, David ; Behara, Ravi |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 16.2005, 3, p. 321-330
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